Privacy Policy
Scramble is made by Lil Friends, LLC (“we”). This policy says what Scramble collects, why, and what you can do about it. The short version: it keeps your scores so your streak survives a new phone. Unless you have Scramble Plus it also shows ads from Google, and Google's ad software collects some data of its own to serve them. Your scores and account are never sold or used for ads.
What stays on your phone
Your settings, the game in progress, and a copy of every day you have played are stored on the device. The daily reminder, if you turn it on, is scheduled by your phone itself; no notification is ever sent from a server, and no push token leaves the device.
What is backed up
The first time Scramble opens it creates an anonymous account: a random identifier with no name, email or device details attached. Each puzzle you finish is saved to it - the date, your score, the best possible score, the words you played and where you placed them, and the day you played it - so your record can be restored on another phone.
If you sign in with Apple or Google, the account is linked to that sign-in. We receive an identifier for it and the email address the provider shares, which with Apple can be a private relay address. We use these only to sign you back in.
Google also includes the name on your Google account, which is stored with the sign-in, and a link to your profile picture, which is thrown away. Scramble never shows or uses either. Apple is asked for your email alone.
The day’s field
Finished boards are counted, without names or identifiers, into the scores and most-played words shown for each day. Those figures appear only once at least 20 players have finished that day, so no one board can be picked out of them.
Scramble Plus
If you subscribe to Scramble Plus, the purchase is made through the App Store or Google Play, and RevenueCat tells us whether your subscription is active. We never see your payment details.
Ads
Unless you have Scramble Plus, an ad from Google AdMob is shown on a page of its own before the day’s board. Your first puzzle is never behind an ad, and on a Plus subscriber’s phone Google’s ad software never starts at all.
To choose ads, count them and catch fraud, Google’s ad software collects an identifier for your device (on Android, its advertising ID), your IP address - from which Google estimates a rough location, around the size of a city - how you interact with the ads, and technical details such as app launch times. Google uses this as a company in its own right, under its own policy. Scramble never gives Google your scores, your account or your email.
In the EEA, the UK and Switzerland you are asked before Google may use your data for personalised ads. In the US states whose privacy laws give you the right, you can opt out of your data being sold or shared for ads. In either place, Settings > Privacy > Privacy choices changes your answer at any time. Scramble never asks Apple’s permission to track you, so on iPhone Google is never given your advertising ID. On Android you can reset or delete your advertising ID in the phone’s own settings.
Crash reports
When Scramble crashes or runs slowly, a report goes to Sentry so the fault can be found and fixed. It holds the error, your phone’s model and system version, the screens and taps that led up to it, how long screens took to load, and your account’s random identifier. It never holds your email, your name or your IP address, and nothing is recorded of your screen.
Usage analytics
To see which parts of Scramble get used and where players stop, a few moments are counted with PostHog: opening and leaving the app, starting and finishing a day (with its score), sharing a result, opening Scramble Plus, and buying or restoring it. Each comes with your phone’s model, system version and language, the app version, and your account’s random identifier. Never your email, your name, your IP address or where you are, and nothing is recorded of your screen. None of it is used for ads.
Settings > Privacy > Usage data turns this off, on that phone, at any time.
Who handles the data
Your account and results are stored by Supabase, which hosts the backend. Apple and Google handle their own sign-ins, RevenueCat, Apple and Google handle purchases, Sentry receives crash reports, PostHog receives usage analytics, and Expo delivers updates to the app. Each processes only what it needs to provide that service. Google AdMob, which serves the ads, is the exception: it also uses what it collects for its own purposes, as its policy describes.
Each time Scramble opens it asks Expo whether there is an update. The request carries a random identifier for this install, the app’s version and whether the phone is an iPhone or Android, along with your IP address, as any request over the internet does. It carries nothing about your account or your games.
Keeping and deleting it
If you have signed in with Apple or Google, your data is kept until you delete your account. Settings > Account > Delete account erases it from our server and from your phone straight away.
If you have not signed in, deleting the app removes the copy on your phone, and the anonymous backup can no longer be reached by anyone. It is deleted automatically once it has gone a year without being used, unless it holds an active Scramble Plus subscription.
Children
Scramble is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has used it, contact us and we will delete their account.
Changes and contact
If this policy changes, the date above will change with it, and anything significant will be pointed out in the app.
Questions, or a request to see or delete your data: hello@tryscramble.app.